Privacy Policy

Introduction
www.primarymusicmaking.com is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, interact with our services, or make bookings and payments through our platform.

By accessing or using our website, you agree to the terms of this Privacy Policy. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

1. Information We Collect

We collect various types of personal data depending on your interaction with our website. These include:

  • Contact Information: Such as your name, email address, phone number, and mailing address, provided when you contact us or register for a course, workshop, or choir.
  • Payment Information: When making payments for workshops, courses, or choir registrations, we collect payment details (handled securely by a third-party payment provider).
  • Child’s Information: If you book a place for your child in our workshops (e.g., piano classes, junior choir), we collect your child’s name and age, as well as any additional information necessary for participation, such as health or dietary requirements.
  • Booking Information: Details related to your bookings, such as selected workshops, courses, preferences, and dates.
  • Technical Data: Such as IP addresses, browser type, operating system, and website usage data, collected via cookies or other similar technologies.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Services: Registering you or your child for workshops, classes, and choirs, processing payments, and confirming bookings.
  • Communication: To respond to inquiries, send course reminders, event information, and updates about our services.
  • Marketing: With your explicit consent, we may send you newsletters or promotional materials regarding upcoming workshops, music resources, and events.
  • Improve Our Services: To monitor and analyse website usage and enhance the user experience.

3. Lawful Basis for Processing

We process your personal data based on the following lawful grounds under the UK GDPR:

  • Consent: For marketing communications and newsletters (only when you have given explicit consent).
  • Contract: To fulfill our obligations when you book a workshop, class, or pay for a choir membership.
  • Legitimate Interest: To improve our services, manage inquiries, and ensure the security of our website.
  • Legal Obligation: When necessary to comply with legal requirements (e.g., financial reporting).

4. Consent for Children’s Data

We understand the importance of protecting children’s privacy. Our services are intended for parents or legal guardians to book places for their children. We do not directly collect personal data from children under 16.

When a parent or guardian registers a child for our workshops (such as piano classes or the junior choir), we process the child’s personal data based on the consent of the parent or guardian. By providing your child’s information during the booking process, you confirm that you are the parent or legal guardian of the child and that you consent to the processing of their data in line with this Privacy Policy.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:

  • Service Providers: We use trusted third-party services (e.g., payment processors, email service providers) to help deliver our services. These third parties will only use your information for the specific services we request.
  • Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to legal processes or requests from government authorities.

6. Payment Information

Payments made for workshops, courses, or choir memberships are handled by secure third-party payment processors, including PayPal, which has its own privacy policies that users should review. We do not store or have access to your full credit or debit card details. These payment processors comply with industry standards to ensure your financial data is protected.

7. Data Transfers Outside the UK

Some of our service providers may be based outside of the UK. If your personal data is transferred to and processed in a country outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other approved mechanisms, in accordance with UK GDPR.

8. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting requirements.

Data Retention Periods:

  • Contact and booking information will be retained for 6 years after your last interaction with us for legal and record-keeping purposes.
  • Payment information is processed securely by third parties and retained only as long as needed for transaction purposes.
  • Marketing consent data will be retained until you opt out of receiving communications.

You can opt out of receiving marketing emails at any time by clicking the ‘unsubscribe’ link in any email.

9. Your Data Protection Rights

Under UK GDPR, you have several rights regarding your personal data:

  • Right to Access: You can request a copy of the data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccuracies in your data.
  • Right to Erasure (Right to Be Forgotten): You can request that we delete your personal data when there is no valid reason for us to continue processing it.
  • Right to Restriction: You can request that we limit how we use your data.
  • Right to Data Portability: You can request that we transfer your personal data to you or another organisation in a structured, commonly used format.
  • Right to Object: You can object to the processing of your data, particularly for direct marketing purposes.
  • Right Not to Be Subject to Automated Decision-Making: We do not use automated decision-making systems that affect users’ rights or interests.

To exercise any of these rights, please contact us at www.primarymusicmaking.com

10. Parental Rights

As the parent or legal guardian, you have full control over the personal data we collect regarding your child. You can:

  • Request access to your child’s personal data that we hold.
  • Request rectification of incorrect or incomplete information about your child.
  • Request erasure of your child’s personal data when there is no longer a valid reason for us to retain it.
  • Object to or restrict how we process your child’s data.

No direct marketing will be targeted at children.

To exercise any of these rights regarding your child’s data, please contact us at [Your Contact Information].

11. Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to safeguard it from unauthorized access, loss, or alteration. However, please note that no internet-based service is 100% secure, and we cannot guarantee absolute security.

12. Cookies

Our website uses cookies to improve functionality and enhance your browsing experience. Cookies help us understand how you use our website and allow us to optimize our services. You can manage cookie preferences through your browser settings.

For more information on how we use cookies, please refer to our [Cookie Policy].

13. Third-Party Links

Our website may contain links to third-party websites, which may take users to websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before providing any personal data

14. Complaints

If you believe that we have not handled your data in accordance with this Privacy Policy or UK GDPR, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO). You can contact the ICO via their website at [ICO website] or by calling [ICO contact number].

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

Contact Us
If you have any questions or concerns regarding this Privacy Policy or wish to exercise any of your data protection rights, please contact us at:

Last Updated: 18th October 2024